We apologize for the inconvenience you're experiencing. There's a possibility that the additional content hasn't been installed correctly on your Nintendo Switch console. Please follow the steps below to resolve this issue:
■ Restart your Nintendo Switch console.
■ Log out of the "Nintendo eShop" and then log in again.
■ Check if the content has been downloaded to your console.
To confirm, go to: [HOME Menu] > [Nintendo eShop] > [Purchased by this account] > [Icon on the upper right] > [Redownload]
If any games are shown on this screen, it means that there's content that hasn't been downloaded. Please select the rightmost download icon to initiate the download.
■ Confirm whether you made the purchase (including redeeming bonuses) with the account on this console.
You can check your purchase history by visiting this link: https://en-americas-support.nintendo.com/app/answers/detail/a_id/22465/kw/Method%20to%20Confirm%20Purchase%20History#DT:t1-q1a1EP:t1-q1a1-c
■ Ensure that your console is set as the "Primary Console" for play.
If you intend to use additional content on a console other than your primary one, an internet connection on the console is required.
■ Verify that both your game and console have the latest versions installed.
To update the game (automatic updates may apply): [HOME Menu] > [Select the game with the cursor] > [Press the + Button] > [Software Update] > [Update via the Internet]
To update the console (automatic updates may apply): [HOME Menu] > [System Settings] > [System] > [System Update]
■ After organizing your data, please attempt to redownload the content.
Note: For packaged versions, you'll need to perform the game update again.
How to organize data:
[HOME Menu] > [Select the game with the cursor] > [Press the + Button] > [Manage Software] > [Organize Data] > [Manage Save Data] > [OK]
How to redownload content:
[HOME Menu] > [Nintendo eShop] > [Purchased by this account] > [Icon on the upper right] > [Redownload]
[Additional Content for this software] > When "Downloading has started" is displayed, return to the HOME screen and wait for the download to complete.
How to reinstall downloaded software (download version):
[HOME Menu] > [Select the game with the cursor] > [Press the + Button] > [Software Update] > [Re-download Software]
When "Downloading" is displayed, return to the HOME screen and wait for the download to complete.
We hope this information helps you resolve the issue. If you continue to encounter problems, please do not hesitate to contact us.
